Privacy Policy

Last updated: July 2, 2026

1. Introduction

Actionpackd ("we", "our", "us") operates the website actionpackd.com and provides WhatsApp messaging automation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect information that you provide directly to us:

  • Account information (name, email address, phone number, business name)
  • WhatsApp Business API credentials (access tokens, phone number IDs)
  • Contact lists uploaded for messaging campaigns
  • Message content and templates
  • Usage data and analytics

We automatically collect:

  • Log data (IP address, browser type, pages visited)
  • Device information
  • Cookies and similar tracking technologies

3. How We Use Your Information

  • To provide and maintain our messaging platform
  • To send WhatsApp messages on your behalf through the Meta Cloud API
  • To process your account registration and manage your subscription
  • To communicate with you about service updates and support
  • To monitor and analyze usage patterns to improve our services
  • To detect, prevent, and address technical issues or fraud

4. Data Sharing and Disclosure

We may share your information with:

  • Meta Platforms, Inc. — to facilitate WhatsApp message delivery via the Cloud API
  • Service providers — hosting (Railway, Vercel), database (Neon), and analytics providers who assist in operating our platform
  • Legal requirements — when required by law, regulation, or legal process

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data, including encryption of sensitive credentials (AES-256-GCM), secure HTTPS connections, and access controls. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Message logs and webhook events are retained for up to 90 days for operational purposes. You may request deletion of your account and associated data at any time.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

8. WhatsApp and Meta Integration

Our platform integrates with Meta's WhatsApp Cloud API. When you use our service to send messages, your message content and recipient phone numbers are transmitted to Meta for delivery. Meta's use of this data is governed by their own privacy policy. We only access your WhatsApp Business Account data with your explicit authorization.

9. Cookies

We use essential cookies for authentication and session management. We use analytics cookies (Vercel Analytics) to understand how our service is used. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us through our website at actionpackd.com.