Refund Policy

Last updated: 29 September 2026

Interim policy, pending review by a qualified lawyer.

1. Seven-day refund window

You may request a refund within seven calendar days of your initial purchase or renewal if the purchased credits and paid services have not been used.

2. Items that are not refundable

Used credits, completed message sends, Meta or third-party usage charges, setup work already delivered, and requests made after the seven-day window are not refundable, except where applicable law requires otherwise.

3. How to request a refund

Email privacy@actionpackd.com from the account owner's registered email address. Include the workspace name, transaction date, and reason for the request. Approved refunds are returned to the original payment method; bank processing times may vary.

4. Related terms

This policy forms part of our Terms of Service. Nothing in this policy limits non-waivable consumer rights. Personal data connected to a refund request is handled under our Privacy Notice.

5. Cancellation

You may cancel a subscription at the end of the current billing period from your account or by emailing the address above. Cancellation does not by itself refund a period that has already started, except where section 1 applies or the law requires it. Meta and other pass-through usage charges are not refundable once incurred.